Mental Health First Response


Also referred to as Mental Health First Response, this course describes the skills and knowledge required to recognise situations where people may be in imminent crisis. You will learn to work collaboratively to minimise any safety concerns and make plans to access required support services.

Course Code

CHCCCS019 – Recognise and Respond to Crisis Situations

Course Duration

8 hours face to face

Award issued

Successful participants will receive a Statement of Attainment for the following units of competency: CHCCCS019 – Recognise and respond to crisis situations

Recertification requirements

This unit of competency has no recertification requirements


There are no prerequisites for this course.

Course Contents

  1. Identify imminent crisis situations:
    • Recognise and respond to signs indicating that there may be safety issues for people
    • Consider indicators from direct and indirect communications that suggest the presence of safety issues
    • Ask directly about safety issues whenever there are grounds for concern, and take immediate action based on organisation’s procedures
  2. Address immediate safety concerns:
    • Listen empathetically to details of current mental health crisis situations
    • Affirm and strengthen links to safety and living
    • Provide structure and strategies for dealing with the immediate crisis through enabling thoughts and behaviours
    • Balance collaboration and direction according to the person’s current capacity fo decision-making and coping
    • Identify and agree to actions to rescue immediate danger and risk to others, including mobilisation of emergency assistance as required.
    • Confirm that actions are legal, ethical, consistent with organisation policy and meet duty of care requirements
    • Seek advice or assistance from supervisor as required
  3. Provide referral for crisis intervention support:
    • Empower person to make informed choices about further help
    • Explore possible barriers to seeking or accepting help and develop responses
    • Develop a plan with the individual that includes agreed first steps to access and use informal supports and professional help
    • Refer to appropriate professionals as required
    • Complete and maintain accurate documentation
  4. Care for self:
    • Recognise and minimise risks to self associated with crisis support
    • Identify and respond to the need for supervision and debriefing

Is a USI (Unique Student Identifier) Required?

Yes, a USI must be obtained in order to receive a Statement of Attainment as this is a nationally recognised unit of competency.


$250.00 per person.

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